Delete your mobile app or Doneness API account

How to delete your account

1. Complete the form on this page with your account email and select whether to delete your mobile app account, your Doneness API account, or both.
2. If a matching account exists, we email you a secure link to confirm deletion (usually within 48 hours; check spam). This step protects your account from unauthorised deletion.
3. After you confirm, your account and associated personal data are scheduled for permanent deletion. This is not a temporary deactivation or “freeze”, your account will be removed.
4. For 30 days after confirmation, you may request restoration by emailing [email protected]. After 30 days, deletion is permanent.

You may also be able to start deletion from within the Lodo.ai / Doneness.ai app (Settings → Account → Delete account, when available). This web page provides the external deletion route used for the mobile app stores.

Data deleted when your account is removed

When deletion is completed for the product(s) you select, we delete or anonymise personal data associated with your account, including where applicable:

• Account profile information (name, email, role).
• Mobile app content you created or submitted (Lodos, tasks, evidence uploads, notes, and related metadata).
• Doneness API credentials (API keys) and developer account details linked to your email.
• Google account connection data used for mobile app sign-in (tokens revoked on deletion).
• In-app preferences and notification settings.

Data we may retain (and why)

We may retain limited information only where necessary, as explained in our Privacy Policy:

• Legal and regulatory records (for example tax, fraud, or compliance), typically up to 7 years where required by law.
• Security and abuse-prevention logs (for example IP addresses, deletion request timestamps), typically up to 90 days.
• Aggregated or anonymised analytics that cannot identify you.
• Backups, removed on our normal backup rotation (typically within 30 to 90 days after permanent deletion).

Before you delete

• Active jobs or pilots: Complete or cancel open Lodos jobs and Doneness API access you no longer need.
• Payments: If you have active paid features or payouts through the mobile app, resolve billing with your organisation or contact [email protected] before deleting, account deletion does not automatically refund past charges.
• School, club, or employer accounts: If your account is managed by an organisation, contact your administrator first; they may need to approve deletion or handle data under their policies.
• Supervised minors: A parent, guardian, or authorised organisation representative may submit this form on behalf of a minor user.